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Thank you for shopping at BUSKAM Organics. We are committed to providing you with high-quality organic hair care products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help.

 

Refund Policy:

1.1. Eligibility for Refunds:

  • BUSKAM ORGANICS must be notified of interest to return/exchange no later than 24hrs of your DELIVERED items.
  • To be eligible for a refund, the item(s) must be unused, in the same condition that you received it, and in its original packaging.
  • Product(s)/item(s) purchased within 24hrs, qualified for a refund is in a damaged state [see Terms & Conditions for product(s)/item(s)].
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
  • Refunds are issued within 7-10 business days from the date of receipt of the returned item(s).

1.2. Refund Process:

  • To initiate a refund, please contact our customer service team VIA WHATSAPP ONLY at [+234 912 506 4171] within 24hrs of receiving your order.
  • Proof of purchase is required for all refund requests, and product is undamaged/tampered with.
  • Once your return is received and inspected, we will notify you via email or text (WhatsApp) that we have received your returned item(s) and the approval or rejection of your refund.
  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment.

1.3. Non-Refundable Items:

Certain products/items are non-refundable (Subject to change without notice):

  • Deep Conditioner
  • Protein Treatment
  • Peppermint Hair Butter

 

Returns Policy:

2.1. Eligibility for Returns:

  • We accept returns within 24hrs of the purchase date.
  • To be eligible for a return, your item(s) must be unused, in the same condition that you received it, and in its original packaging.
  • Returns that do not meet these criteria will not be accepted.

2.2. Return Process:

  • To initiate a return, please contact our customer service team VIA WHATSAPP ONLY at [+234 912 506 4171] to obtain an approval receipt for such products/items.
  • Include approval receipt with your returned item(s) to ensure proper processing.
  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service for returns as we cannot guarantee that we will receive your returned item(s).

 

Contact Us:

If you have any questions about our Refund & Returns Policy, please contact VIA WHATSAPP ONLY at [+234 912 506 4171]  or visit our website at staging.bkorganics.com/contact.

 

Amendments:

We reserve the right to amend any part of this Refund & Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or any digital/non-digital channels/platforms.

By shopping with BUSKAM Organics, you agree to abide by the terms and conditions outlined in this Refund & Returns Policy. Thank you for choosing BUSKAM Organics for your organic hair care product needs.

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